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*Return products will be credited or replaced if returned within 14 days of purchase if any goods damaged or wrong product due to manufactures fault. Postage costs are refundable. Customer will be responsible for duties and taxes.
*Any goods damaged due to manufactures fault will be repaired or replaced if returned to us within 6 months of purchase. Postage costs are non refundable. Customer will be responsible for duties and taxes.
*We do not accept responsibility for customer damaged returns.We do not repair, replace or accept returned merchandise after it has been sold to your retail customer.
*Non-catalog items(include micron&logo), special orders, personalized jewelry and orders below the minimum order quantity and amount (sample) are non-returnable. Special order merchandise is not returnable. Items that have been altered cannot be returned for credit or exchange.
* Tarnish is not a defect.Please see the rule of using silver jewelry.
How to return your items:
Please email us at info@theiasilver.com to initiate a return authorization. Indicate the product code, defect and invoice number in your request.
Please choose return packaging that will protect the merchandise so as not to incur any further damage. Theia Silver is not responsible for returns that are damaged or lost in transit
